I was scammed by a guy. He was in and out of my house in around 30 minutes and several hundreds of dollars later, I was duped.To properly clean a full system, the process will take 3+ hours depending on the size of the home. My dad and several friends of mine were also scammed. This is what prompted me to provide a premium transparent service for our community. When done right, air duct cleaning has great benefits. Unfortunately, there’s many bad companies out here who give the guys doing it right a bad rep.
Do your research on the company you plan to hire. Make sure they have a registered business with the state, bond and insurance.
I highly recommend sticking to a company that is NADCA certified and uses a negative air machine/process. You don’t want a company with a “rotobrush” or “ram air” cleaning your system. These pieces of equipment cannot clean a system effectively. NADCA is the highest level of credentials for Air Duct Cleaners. You can learn more about NADCA standard at www.nadca.com. This will reassure you that the pro you hired knows what they’re doing and invested in the knowledge to do this job properly. You don’t want to hire someone who is “learning” on your system. It can be very dangerous to your home and cost you a lot of money if things are damaged.
Don’t fall for the “whole house special for $99-$249” on Groupon or Facebook. Those are not realistic prices for an air duct cleaning serving done right. Many companies offer these low prices to get in your door. When they arrive, they will up charge you up to hundreds more per trunk line, per furnace, and more leaving you with a $1,000 plus bill. You may be very upset. What these companies also do is book 20-30 of these appointments a day. They wait until they get two full cleanings and cancel the rest of the appointments. If you’re on either side of this, you may be upset. Many of these companies use call centers in Pakistan and other countries to book appointments. Make sure the company that you booked is the same one that arrives. They often use other companies images of their trucks, and photos to book appointments.
ASK QUESTIONS. There’s no such thing as a bad question. Your pro should be able to educate you on their process and make you feel comfortable. That’s what we do every time.
Before and after photos or it didn’t happen! We give all of our clients 50-100+ photos/videos. We explain our scope of work before and after.
Pricing. I’m not going to have you walk around your home counting vents. I didn’t like doing that so I won’t ask our clients to do that either. I give each client a quote up front for the full system. If we can’t clean the full system, we won’t start the job. When you have a company that cleans the right way, they understand how important it is to clean the full system and not charge “per vent, per trunk, and per furnace.”
Communication: I take pride in being very responsive whether it’s a phone call, email, or Facebook message. You can google my company and myself, Jason Giandalia. I am local to the area. I am the one who shows up to your home with my knowledgeable and well trained technicians. “Scam” companies use fake Facebook profiles with fake photos and info trying to book appointments. Again, they are most likely from out of the country and using another companies images, and content trying to book you. After you ask a series of questions, they will block you and or the account disappears. These accounts often post in local Facebook groups.
Reputation. You can check out all of our 5 star reviews on google and Facebook. I take pride in being upfront, and transparent with each and every client we serve. Again, we are NADCA certified and apart of the BBB.
We pay attention to the smallest details of cleanliness and treat your home like our own. Our goal is to leave every home cleaner than it was upon our arrival. This includes inside and outside of your HVAC system. The first thing we do upon entry is to remove our shoes and/or wear booties over them. We also vacuum around any vents where dust may have settled after cleaning. Lastly, we vacuum the floor in the furnace room and any surrounding areas making sure everything is 100% satisfactory to your liking before we leave.
Resources to help avoid Air Duct Scams: